Return and Refund Policy

Last updated: [20/02/2024]

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our return policy below.

Refund Policy :

  • Since we are offering non-tangible irrevocable, digital goods we issue refunds case by a case basis only. A refund has to be processed within 9 days of the purchase order. Our sales and support will try to solve your issues; if you are not satisfied, we will refund the issue.
  • If the script , Fivem mods and server you purchased didn’t work correctly as advertised and we couldn’t resolve the issue, we, FiveM mods Store, will offer a full refund within 8 days of the purchase. However, since the scripts and servers are digitally delivered and are non-tangible goods, we can offer a refund full or partial only if the item you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item you purchased.
  • Refunds will be offered at our sole discretion. If the refund is for support renewal and you are within the first 30 days of the renewal, then please get in touch with our support team and our support team will issue the refund.
  • The buyer must provide clear evidence supporting their claim of the item being not as described.if the purchased item is significantly different from the description provided by the seller, the buyer has the right to request a return or refund.

  • If your payment is made by mistake, you will get an immediate refund but your product should not have been downloaded.

Conditions for a refund for new purchase (not renewal)

You must meet ALL of the following conditions:

  1. You are within the first 09 days of the purchase of the item.
  2. You have attempted to resolve your issues with our support team.
  3. No refunds will be granted after the first 09 days of the original purchase whatsoever.
  4. Issues caused by third-party scripts,mods, servers, or other software will not provide grounds for a refund.
  5. Issues related to VPS will not provide grounds for a refund because VPS depends on the hosting service.

Note:- that there is a difference between a broken item and simply receiving an error message or having trouble configuring the product to your desired result. Error messages are often related to improper setup, your hosting issue, your server configuration, or missing files which cause the item to not work.


Before you request a refund from FiveM Mlo Store, you must do the following:

  1. Read the extensive documentation related to the item you purchased.
  2. Confirm that your server meets the specifications laid out requirements for the product.
  3. Open a new support ticket with our support team if you are facing an issue even after going through the above two points.
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
By purchasing a fivem mods , scripts, and/or a servers from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.


Submit a Refund request :

Click the Contact icon in the store’s navigation, or go to the contact  page, and then request a Refund.

Our site promises the best service for our customers. If you are not entirely satisfied with your purchase, we’re here to help you. We are not obligated to offer refunds, but we offer a voluntary money-back guarantee. If you have problems with a script, please contact the seller via the ticket system within the next day. If you do not come to a solution to make the mlo work, you can request to get you money refunded. To protect our customers and sellers, we decide case-by-case.

You have 24 hours (of original purchase date/time) to inspect, test and implement resource from our store from the date you received it.
To be eligible for a return you must provide us with exact reason of your refund request
Your item also needs to have the receipt or proof of purchase (Order number)
Keep in mind that there’s support  team to help you in case you’re struggling/ran into issues with installing some of our mlo before initiating refund request.

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and FiveM Mlo may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.

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